The System’s Non-Emergency Number (954-764-4357 (HELP) is answered by the same call-takers that answer emergency calls to 911. Unnecessary calls to the non-emergency number cause an undue burden on an already strained group of professionals. Every additional, unnecessary call to that number, increases the workload on the same staff that we rely on to respond quickly and accurately to true emergency calls.

What IS a non-emergency call by definition?

"A call that requires a law or fire/EMS dispatch but does not require an immediate response from law enforcement, fire rescue, or EMS call for service dispatch, or any combination thereof." 

Many of the calls coming into the system currently are calls that should go to either 311, looked up on your city website, or made to your city government departments. 

9-1-1 Emergency Examples

• Traffic accidents with injuries
• Structure fires
• Life-threatening illness or injury
• Person choking
• Someone actively breaking into your home, or a neighbors' home or a business
• Shootings
• Fights or display of a weapon
  Any situation where police or fire/rescue are needed right now to protect life or property.

Text to 911 - Call if you can, Text only if you can't.

If dialing 911 is not an option during an emergency, a text message from an SMS enabled cell phone can be placed.  It is especially useful for people who may be deaf, hard-of-hearing or speech impaired or if speaking out loud puts you in danger.

You cannot send pictures, video, emojis, or group texts. Do not use abbreviations or slang, and messages must be in English.  More information on Text-To-911.

Non-Emergency Number Examples

Below are examples of calls that SHOULD be made to the Non-Emergency Number and calls that should NOT be made to the Non-Emergency Number.  

EXAMPLES OF APPROPRIATE CALLS (SHOULD BE MADE) TO NON-EMERGENCY NUMBER

My pet is stuck in a drain, or on a roof.

I have had a minor vehicle accident with no injuries or hazard and need a report.

Delayed burglary or larceny when no suspect is on the scene (it has already occurred)

Reporting loud music.

I need to report my bicycle stolen (no suspect on the scene).

I need to report identity theft (no suspect on scene).

I have not seen my neighbor/relative recently and would like a welfare check.

EXAMPLES OF INAPPROPRIATE CALL (SHOULD NOT BE MADE) TO NON-EMERGENCY

I need a copy of a police report or the police department's office hours.

A barking dog.

I am trying to reach Officer Jane Doe or Deputy John Doe. 

I have a code enforcement complaint. 

I see an abandoned vehicle/boat/bike.

I do not understand my TRIM notice or tax bill, who do I call?

How do I get help to pay my light or water bill?

My vehicle was towed, where do I find it?

I have been served an eviction notice or I want to serve an eviction notice. 

How do I get arrest information, bond information, or jail visitation information?

911 and Non-Emergency Dispatch is NOT directory assistance.

Again, the calls that should NOT be made to the Non-Emergency Number should be addressed to places like 311, BSO Police Administration during office hours, and your City Hall governmental departments.  Most all can be found on the City website. 

EMERGENCY: 911
NON-EMERGENCY: 954) 764-HELP (4357)
Weston District Police Desk Information: 954-389-2010
Weston District Police Administration:  954-389-2040
Weston Crime Prevention Services:   954-389-2030
City Webpage: Police Services | City of Weston, FL (westonfl.org)
Broward Sheriff's Office website:  Sheriff.org Home | Broward Sheriff's Office

Weston Fire Administration:   954-389-2090
Webpage: Fire Rescue and Emergency Medical Services | City of Weston, FL (westonfl.org)

Weston City Hall: 954-385-2000
Weston Website:  www.WestonFL.org